jaya 99's Privacy Policy

jaya 99 is an online gaming and betting platform serving users in Bangladesh. We are responsible for protecting the privacy of the information you share with us while using our platform. This Privacy Policy applies to jaya 99's website, mobile application, and all related digital services.

This policy tells you what information we collect, why we collect it, and how it is kept secure. It should be read together with our Terms and Conditions, as both documents together form the basis of the full agreement between you and us after you register on jaya 99.

jaya 99 collects various types of information to operate its services properly and to ensure a safe experience for users. This information comes from two main sources — what you provide directly and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

Information you provide during registration, login, or other activities includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment account details such as bKash, Nagad, or Rocket number
• Password and security-related information

2.2 Automatically Collected Information

The following information is automatically recorded while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and version
• Activity logs on the platform (login times, game activity, transactions)
• Data collected through cookies and similar tracking technologies
• Geographic location (at country or region level only)

2.3 Information Collected Through Third Parties

We work with trusted third-party service providers for payment processing, identity verification, and fraud prevention. These providers may securely share relevant information with jaya 99, but only within the limits permitted by applicable law and contract.

jaya 99 uses your information only for specific, legitimate purposes. These purposes are set out in detail below:

3.1 Account Management and Identity Verification

Your information is used to keep your account active, ensure secure login, and verify the identity of each user. This is essential for the security of the platform.

3.2 Processing Financial Transactions

Relevant payment information is used to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer during deposits and withdrawals. A record of every transaction is retained for security purposes.

3.3 Providing Customer Support

If you contact us via our 24/7 live chat or email, relevant account and contact information is used to properly resolve your issue.

3.4 Responsible Gaming Programme

In accordance with our Responsible Gaming guidelines, your information is used to contact users who show signs of risky gaming behaviour and to provide assistance when needed.

3.5 Fraud Prevention and Security

Information is analysed to detect suspicious activity, prevent the creation of multiple accounts, and maintain the overall security of the platform.

3.6 Improving Our Services

By analysing your preferences and gaming history, jaya 99 works to make your experience more relevant. This includes sending bonus offers, information about new games, and relevant promotional messages.

jaya 99 takes the security of your personal information very seriously. We apply industry-standard technical and administrative security measures that protect your information from unauthorised access, modification, or disclosure.

4.1 Technical Security Measures

• SSL Encryption: all data transmission is secured with 256-bit SSL technology
• Password Hashing: your password is never stored in plain text
• OTP Verification: two-step verification for login and important transactions
• Regular security audits and testing

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet applicable legal obligations. Records of financial transactions are retained in accordance with the relevant regulatory framework.

4.3 Response to a Data Breach

In the event of a data security breach, jaya 99 will promptly notify affected users and take the necessary protective measures.

jaya 99 never sells or improperly discloses your personal information. However, sharing information in certain specific situations may be necessary to operate our services.

5.1 Service Provider Partners

Trusted service providers handling payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, technical infrastructure, and customer support may receive limited access to relevant information. These service providers are bound by strict confidentiality agreements.

5.2 Legal Obligations

If it becomes necessary to disclose information to comply with a court order, a lawful request from an investigative authority, or applicable legal requirements, jaya 99 will take the necessary steps within the bounds of the law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party; however, the protections of this policy will continue to apply in such cases.

The jaya 99 website and application use cookies and similar technologies. These technologies help improve platform functionality and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: required for maintaining login sessions and security functions
• Functional Cookies: used to remember your preferred language and display settings
• Analytics Cookies: used to collect platform usage statistics, which help us improve our services

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that doing so may cause some platform features to not work correctly.

jaya 99 strictly prohibits anyone under the age of 21 from using this platform. Our services are intended exclusively for adults — for ages 21 and above.

We do not knowingly collect any personal information from minors. Age verification is in place at registration, and if anyone registers using false information, their account will be cancelled and the collected information will be deleted.

If we become aware that a minor's information is present in our systems, we will immediately delete that information and permanently close the associated account.

As a jaya 99 user, you have certain important rights regarding your own information. These rights are described in detail below:

8.1 Right to Access Your Information

You may request from us at any time to know what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correct Your Information

If your personal information is incorrect or incomplete, you can correct it through your account settings or by contacting customer support.

8.3 Right to Delete Your Information

In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations or ongoing financial transactions.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Your preferences can be changed through your account settings or by contacting customer support.

jaya 99 reserves the right to update this privacy policy from time to time. The policy may change due to technical updates, the addition of new services, or legal requirements.

For any significant changes, we will send a notification to your registered email address or mobile number. The effective date of the updated policy will be clearly stated at the top of this page.

Continuing to use the platform after any changes means you are agreeing to the updated policy. It is therefore advisable to review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is available 24/7 to assist in both Bengali and English.

For privacy-related requests — such as requests to access, correct, or delete your information — sending a written request by email is best, so that we can properly verify your identity and act promptly.