jaya 99 Terms and Conditions
Please read the following terms carefully before creating an account or using any service on this platform. All rules stated here apply to both you and us.
This document forms a legal agreement between jaya 99 and its users. By registering on the platform or using any service, you are considered to have accepted all these terms. If you do not agree with these terms, please stop using the service.
General Introduction
1.1 Introduction and Applicability
jaya 99 is an online gaming and sports betting platform operated for Bangladeshi users. These terms and conditions ("Terms") apply to the jaya 99 website, mobile application, and all other digital services. Alongside these Terms, our Privacy Policy provides full details on how personal data is collected and used.
1.2 Definitions
In this document, "Platform" refers to all digital services of jaya 99. "User" or "you" refers to any registered member. "We" or "Platform Authority" refers to the operating authority of jaya 99. "Account" refers to your personal registered profile.
1.3 Right to Amend Terms
jaya 99 reserves the right to amend these terms at any time. A notice will be posted on the platform if any significant change is made. Continuing to use the platform after a change means you have accepted the new terms.
Account Registration and Eligibility
2.1 Age and Eligibility Requirements
To open an account on jaya 99 and participate in any game or betting service, the user must be at least 21 years old. Anyone under 21 is not permitted to register on the platform. Providing a false age at the time of registration will result in account cancellation and all balances may be forfeited.
2.2 Single Account Policy
Each person may open only one account. Registering multiple accounts under the same person's name or from the same device is strictly prohibited. Violating this policy will result in immediate closure of all associated accounts.
2.3 Accuracy of Information
All information provided at the time of registration must be truthful, accurate, and up to date. Valid identification documents or other paperwork may be requested for identity verification when needed. jaya 99 reserves the right to cancel the account and suspend any pending transactions if false information is provided.
2.4 Account Security
It is your responsibility to keep your account password and login details completely confidential. Sharing your account with any third party is prohibited. If you suspect unauthorized access, notify our support team immediately.
Deposit and Withdrawal Policy
3.1 Accepted Payment Methods
The following payment methods may be used for deposits and withdrawals on jaya 99: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank are supported.
3.2 Transaction Limits
| Transaction Type | Minimum Amount | Method |
|---|---|---|
| Deposit | ৳100 | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Withdrawal | ৳800 | bKash, Nagad, Rocket, Upay, Bank Transfer |
3.3 Withdrawal Processing Time
Approved withdrawal requests are generally processed within 10 to 45 minutes. Account verification must be completed before making a withdrawal. Requests may be delayed if information is incomplete or verification is pending.
3.4 Prohibited Transactions
Transactions in cryptocurrency or any other digital currency are not accepted. Depositing or withdrawing using a third party's account is prohibited. If a suspicious transaction is detected, the account may be temporarily suspended for investigation.
Bonus and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw this bonus, the bonus amount must be wagered 15 times. For example: depositing ৳1,000 adds ৳1,000 as a bonus bringing the total balance to ৳2,000, and ৳1,000 × 15 = ৳15,000 must be wagered before withdrawal.
4.2 Other Promotions
Various regular promotions are available on jaya 99, including weekly deposit gifts, Friday reload offers, and slot bonuses. Each promotion has its own wagering requirements and validity period. Full terms of each promotion are listed on the relevant offer page.
4.3 General Bonus Terms
- Each bonus offer may be claimed only once per user (where applicable).
- Bonus funds cannot be withdrawn directly; withdrawal is available only after the specified wagering requirement is met.
- If a withdrawal is requested before the bonus terms are fulfilled, the bonus will be cancelled.
- If a bonus is misused to gain an unfair advantage, the account may be cancelled.
- Each bonus has a set expiry period; expired bonuses will be cancelled automatically.
4.4 Promotion Changes
jaya 99 reserves the right to modify, suspend, or discontinue any active promotion at any time. Advance notice will be given where possible when changes are made.
Gaming and Betting Rules
5.1 Conditions for Participating in Games
To participate in any casino games, slots, live casino, or sports betting services available on jaya 99, there must be sufficient balance in the account. Each game has its own rules, which should be read before the game begins.
5.2 Technical Errors
If a game result appears incorrect due to a technical issue or software error, jaya 99 reserves the right to void that transaction. Incorrect amounts or prizes displayed due to a technical error will not form the basis of any claim.
5.3 Fraud and Unfair Activity
Any form of fraudulent activity, collusive betting, use of bots, or attempts to influence the system through any software will result in permanent account closure and all funds may be forfeited.
5.4 Sports Betting
Odds displayed in sports betting are subject to change and may be updated until the match begins. Bets that have already been settled cannot be changed. If a match is cancelled or postponed, the outcome of the bet will be resolved according to the applicable rules.
VIP and Loyalty Program
6.1 VIP Tiers and Benefits
The jaya 99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier. Bronze members receive up to 0.3%, Silver 0.6%, Gold 0.9%, and Platinum 1.2% weekly cashback.
6.2 Cashback Calculation
Weekly cashback is calculated based on the net loss for that week, meaning total losses minus total winnings. For example: if a Gold member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.9% = ৳180 as cashback.
6.3 VIP Tier Changes
VIP tiers are upgraded based on consistent gaming activity and meeting defined performance thresholds. Tiers may be downgraded due to inactivity or failure to meet specified performance targets. VIP benefits apply to registered members only.
Responsible Gaming Obligations
7.1 Responsible Gaming Policy
jaya 99 makes responsible gaming its highest priority. We want every user to game safely and with awareness. Self-control tools and support information are available on our detailed Responsible Gaming Guide page.
7.2 Deposit Limits and Self-Exclusion
Users may set daily, weekly, or monthly deposit limits on their account. Requests to suspend an account for a set period or to close it permanently can be made when needed. Contact the support team to use these options.
7.3 Protection of Minors
Access to the platform by anyone under 21 is strictly prohibited. Any registration attempt by a minor, once identified, will result in immediate account cancellation. Guardians are advised to use parental control software to prevent underage family members from accessing the platform.
Customer Support and Contact
8.1 Support Channels
The jaya 99 customer support team is available seven days a week, 24 hours a day, via live chat and email in both Bengali and English. Use these channels for any complaints, account issues, or transaction-related questions.
8.2 Complaint Resolution
If you have a dispute or complaint, first raise it directly with the support team. The complaint will be recorded and resolved as quickly as possible. You may also visit our FAQ page for answers to common questions.
8.3 Language of Communication
You may contact the support team in either Bengali or English. A reference number will be provided for each request, which must be used in any follow-up communication.
Account Suspension and Cancellation
9.1 Reasons for Account Suspension
jaya 99 may temporarily suspend or permanently cancel an account without prior warning in any of the following circumstances:
- Violation of any clause of the Terms and Conditions.
- Providing false or misleading information.
- Operating multiple accounts.
- Fraudulent activity or bonus misuse.
- Attempting to manipulate the system or games.
- Suspicion of illegal money transfer.
9.2 Funds in a Cancelled Account
Upon account cancellation, if no rule violation is proven, the valid balance will be returned. In cases of fraud or breach of terms, the authority reserves the right to forfeit all funds.
Intellectual Property and Usage Restrictions
10.1 Intellectual Property Rights
All content, logos, designs, software, and other elements of the jaya 99 platform are the intellectual property of the authority. Users may access the platform for personal use, but copying, distributing, or reusing any part of the platform for commercial purposes is prohibited.
10.2 Permitted Use
Users may use the platform for lawful purposes only. Accessing the platform through automated scraping, bots, or any other automated method is prohibited. Any attempt to compromise the platform's security systems is strictly prohibited.
Limitation of Liability
11.1 Service Guarantee
jaya 99 makes efforts to ensure uninterrupted service on the platform, but the authority will not be liable for temporary disruptions caused by technical issues, maintenance, or third-party failures. No compensation will be provided for any transaction or gaming losses during a service disruption.
11.2 Third-Party Content
Games and services from third-party game providers — including Pragmatic Play, PG Soft, JILI, and Evolution — are available on the platform. These providers may have their own terms and conditions. jaya 99 will not be responsible for their technical issues or policy changes.
11.3 Financial Losses
Gaming and betting carry inherent financial risk. Users place bets entirely at their own risk. Responsibility for any financial loss rests solely with the user.
Privacy and Data Protection
12.1 Data Collection and Protection
jaya 99 ensures the highest level of security in collecting, storing, and using users' personal data. Data is kept secure using SSL encryption and other security measures. Full details on how data is collected, used, and protected are available on our Privacy Policy page.
12.2 Sharing Data with Third Parties
A limited amount of data may be shared with trusted third parties for payment processing and fraud prevention purposes. User data will not be sold for commercial purposes under any circumstances.
Miscellaneous Provisions
13.1 Severability
If any clause of these terms is found to be invalid or unenforceable, all remaining clauses will continue in full effect. If a clause is voided, a new provision will be applied in its place that preserves the original intent as closely as possible.
13.2 Entire Agreement
These Terms, the Privacy Policy, and any other applicable policies together form the complete agreement between the user and jaya 99. Any prior oral or written understanding is replaced by these terms.
13.3 Language and Version of Communication
The Bengali version of these terms is the original and governing version. In the event of any conflict with a translation in any other language, the Bengali version will take precedence.
13.4 Acceptance of Terms
By registering at jaya 99 or starting to use any of our services, you confirm that you have read, understood, and agreed to all these terms and conditions. If you have any questions, please contact our support team.
Please note: jaya 99 is an adults-only platform. Only individuals aged 21 or above may register and play. If you run into any issues, contact our 24/7 live chat support in Bengali.